Returns & Refund Policy

You may request a return or replacement within 7 calendar days of receiving your delivery if:

• The item is broken, malfunctioning, or physically damaged upon arrival.
• The item does not match the product description, specifications, or images shown on the website.
• The wrong product, size, variant, or color was delivered.
• Items are missing from the package.

For health, safety, and hygiene regulations, the following categories are strictly non-returnable once opened:

• Cosmetics, makeup, skincare creams, and personal hygiene essentials with broken safety seals.
• Intimate apparel, lingerie, undergarments, and earrings.
• Items with noticeable customer-inflicted damage, misuse, or missing original serial tags.

Once your returned package is received and inspected at our hub (typically 1-2 business days):

• Replacement: A brand new replacement item will be dispatched immediately with free delivery.
• Refund to EasyPaisa / JazzCash: Processed directly to your registered wallet within 24 to 48 hours.
• Direct Bank Transfer: Credited to your bank account within 3 to 5 business days.

To initiate a claim, simply contact our WhatsApp support team with:

1. Your Order ID or registered mobile number.
2. A brief photo or short unboxing video showing the damaged or defective item.

Our support representatives will issue a return label and guide you through the process effortlessly.